Nokia announces machine learning-powered customer solutions

New Delhi, Nov 17 (IANS) Finnish technology firm Nokia on Thursday rolled out major updates in its “Motive Customer eXperience Solutions” (CXS) software portfolio with advanced machine-learning capabilities to reduce costs and improve customer experiences.

Developed by Nokia Bell labs, Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms — advanced capabilities that give computers the ability to learn without being explicitly programmed, the company said in a statement.

“By providing the earliest possible detection of network issues and streamlining help desk and self-care interactions, these new Nokia solutions reduce IT and care costs and result in more loyal customers,” said Bhaskar Gorti, President of Applications an Analytics at Nokia.

Nokia Motive SMP 7.0 analyses data from previous workflow executions, the network and customer premises equipment. It enables service providers to quickly find the optimal remediation to issues when subscribers contact help desk agents or use self-care.

“Nokia Motive CAL 2.0 automatically correlates customer help desk calls and self-care actions with network, service and third-party application topologies to identify call anomalies,” the company said in a statement.