Railways app to have all facilities from booking to passenger services
New Delhi, Oct 5 :A seamless travel experience for rail commuters with a swipe of a finger is in the offing as Railways plans to revamp its mobile application and include “all passenger services” for its customers.
“We are preparing an integrated mobile application for railway passengers which will take care of all their needs.
“It will be an app that will take care of the entire journey — from booking a ticket to booking a taxi, pre- ordering a meal, requesting for porter services, lodging at a retiring room, ordering a bed roll, complaining about lack of cleanliness in a coach, accessing digital entertainment, reserving a hotel, booking an airline ticket in case of a waitlisted rail ticket, among other services,”said an official from the Non-Fare Directorate of the Railway Ministry.
It is expected that this initiative, which is part of railways move to monetise its digital assets, will fetch up to Rs 500 crores annually.
The Railway Ministry hopes that in this manner it will be able to augment its “non-fare revenue”, which is less than 5 per cent of the total revenue earned by it. Railway MinisterSuresh Prabhu in his budget speech earlier this year had envisaged raising this to at least 10-20 per cent by monetising soft assets