Uber cab from Bangalore city railway station to Satellite bus stop charges Rs5325
Bengaluru, May5:A techie from Mysuru, who was in the city, hired an Uber cab from the City Railway station to the Satellite Bus Stop, Mysuru Road. At the end of the 6-km ride, he got a bill that defied logic, boundaries of belief and even gravity – as it had shot up to Rs 5,325.
Praveen BS (in pic) was told if he wanted to deboard, he must pay the price shown on the bill.
Praveen had taken the cab to get back to Mysuru and as he did not have the Uber App, he went to the aggregator’s kiosk at the City Railway Station to book his cab on Wednesday.
“I had to reach Mysuru early, but I missed the 3.30pm train and so decided to take a cab to reach the Mysuru Satellite Bus stand. I boarded the cab KA01G0590 at 4.30 pm. At the destination, the driver pressed the end trip button on his device. The bill amount showed Rs 5,352. I asked the driver, who told me that the current fare is Rs 103, and the rest is your previous balance. This, I could not believe as I was using Uber only for the second time in two years.”
Praveen told the driver there might be a technical glitch in Uber’s billing system. “I will pay Rs 103 only, I said, to which the driver said, no way.”
The driver said he would be asked to pay from it out of his own Uber account and insisted that this could be because Praveen has not paid for his previous rides. When the driver called up the Uber call support, he was told to collect the amount in the bill and not allow the commuter to de-board.
“I refused to pay the bill and then the driver called up the police control room, who asked us to get in touch with the jurisdictional police. I was happy that we were going to the police station to sort the issue out instead of getting into an argument there,” said Praveen.
This too presented a problem: Who will foot the bill to ride till the station? Praveen asked the driver, who said the customer would have to pay. Understandably he was in no mood to get in the car again and thought it best to walk to the police station. After a heated argument, the driver decided to drive towards the police station. “At the Byatarayanapura police station, I had to explain the entire episode to policemen, who heard both the parties and told the driver that he can charge only Rs 103!”
Even the driver told Bangalore Mirror the bill had come up to Rs 5,352. He said there was little he could do but accept the original Uber bill. Santhos Kumar Senapati told BM, “The bill was actually for 103, but since the App showed it as Rs 5,352, I asked him for it. I could do little as I was scared they would deduct the entire Rs 5,000 from my account. When I persisted, the Uber support group said that I had to collect the entire bill or else report to the police station. After police intervened and spoke to the customer support team, I was told to collect Rs 103. The remaining amount in the bill would be Rs 5,250 rupees for which Santhos was reimbursed only on Thursday.
Praveen said that though the driver was trying to follow the rules, it was strange a commuter should be penalised for a tech glitch on the service provider. “It was logically impossible to charge Rs 5,000-plus for a short ride. And I had to waste my time, miss my bus and go to the police station, while I was desperate to reach Mysuru before dark as I have a sick child at home. I wish all this was sorted out in the cab, instead of me having to go to the police station,” he said.
The ordeal for Praveen did not end there as going to a police station is okay, but one cannot leave it unscathed. “After going there, I filed a complaint of excess meter charging. But, then I was asked to go to the crime police to file a case on harassment, and keeping me hostage and rude behaviour. I reached Mysuru and have sent the complaint by post to the Byatarayanapura Crime Police marking a copy to the DCP.”
An Uber official later said, “This was a technical error that was corrected, and we regret the frustration and inconvenience caused to the rider. We are committed to ensuring everyone who uses Uber has a great experience.”